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FAQs

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How does shipping work?

We deliver our product globally, so shipping times vary from country to country.

Depending on where you live, here’s when you can expect your order to arrive:

United States - 7 - 12 days

Worldwide - 12 - 15 days

How do I return an item?

For all questions regarding returns, please Contact Us.

When will my order be processed?

We processes orders between Monday and Friday. Orders will be processed within 1-2 days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How do I change or cancel my order?

If you would like to change or cancel your order, please Contact Us.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

If something is still missing, please contact us immediately.

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Asenn Industries LLC is a holding company for BRAX Hardware. 

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